On-site service (ad-hoc)

For customers without maintenance or support contracts, on-site service calls are chargeable at our standard rates, which are as follows.

From 1st November 2008 we are reviewing our charges. This is the first review in 14 months and the first increase in our on-site hourly rates for 32 months.
The main changes are:-

  • Increase in the call-out charges. This is necessary largely to cover the increases in fuel prices over the past year.
  • Increase in on-site labour charges.
  Charges during normal working hours* Charge outside normal working hours¬ Details
Call-out charge (UK Mainland only) £300 £450 per day This covers our average costs in reaching site including site including our engineer's travel time, fuel costs etc.

In the case of a service call exceeding one day, the call-out charge is payable for each day or part thereof to cover additional travel costs or overnight costs etc.
On-site labour charge (one service engineer) £55 £85 This covers the engineer's time on-site from arrival at the site (i.e. the first point of security check, reception etc.).
Charged per man, per hour or part thereof
N.B. Minimum charge: 2 hours during working hours; 4 hours outside working hours
On-site labour charge (two man team) £95 £140 Where a two man team is needed for operational or safety reasons, this covers the team's on site from arrival at the site (i.e. the first point of security check, reception etc.).
Charged per two man team, per hour or part thereof
N.B. Minimum charge: 2 hours during working hours; 4 hours outside working hours
Surcharge for call-outs within London postal area £75 per day  
Surcharge for Same/Next Working Day £175 - Same Day
£125 - Next Day
Only payable if you specifically request Same or Next Working Day attendance and we are able to provide it
Surcharge for work on railways £100 E.g. for PTS card holder or similar
Surcharge for site-specific Method Statements £75 per site Only payable where you specifically request a site-specific Method Statement to be prepared prior to the site visit. (Note: Risk Assessments are carried out FOC)
Parts used Our standard list prices.
For bought in items: cost plus 100%
 
Access equipment hire Access tower: £75 per day.
Other: Cost plus 15%
Where access equipment is to be supplied by us.

All charges exclude VAT.

* Normal working hours are defined as: 08.30am — 17.00pm Monday — Friday, excluding Public Holidays.

¬ Outside normal working hours are defined as: 17.00pm — 08.30am plus all day Saturday, Sunday and Public Holidays.

When requesting on-site service please have the following details to hand when you call:

  • Contact name on-site
  • Contact telephone number
  • Location
  • Precise reporting instructions
  • Whether access equipment is needed for displays mounted out of reach
  • Model and serial number of faulty display
  • Approximate date of purchase, if known
  • Whether purchased direct from Data Display or name of intermediary
  • Method of usual operation (e.g. keyboard or PC)
  • Description of problem
  • How long the fault has existed and details of any associated event which may have been the cause. For example,
    • Change of operator
    • Change of PC
    • PC operating system upgrade
    • Suspected damage to cabling
    • Electrical storm
    • Power outage
  • Whether the display is believed to be under warranty (on site or RTB)

Please note that for customers with a credit account in good order, we require an official purchase order to cover the service call at the above rates. For all other customers, we require advance payment equivalent to the appropriate call-out charge plus the first two hours labour charge (for one/two men, day/night working as appropriate).


Data Display UK +44 23 9224 7500